Refund and Return Policy – DB The Label
At DB The Label, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a 14-day return policy, starting from the day you receive your package.
Returns:
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You can return your order within 14 days of receiving it.
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To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags attached. It must also be in its original packaging.
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If the product is damaged or defective upon arrival, please contact us within 14 days of receipt to arrange for a return.
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You are responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.
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To initiate a return, please send an email to info@dbthelabel.nl with your order number and details of the item(s) you wish to return. A member of our team will guide you through the return process.
Once we receive the returned item, we aim to process your refund within 7 days. The refund will be issued to the original payment method used during your purchase.
Exchanges:
If you would like to exchange an item for a different size or color, please send an email to info@dbthelabel.nl with the details of the item you want to exchange and the item you would like to receive instead. Our team will assist you in processing the exchange.
Please note that exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will offer a full refund or suggest alternative products.